Time for an upgrade?
Hello reader,
Welcome to our first ‘technical blog’ about why you should consider Kiwi to supply you with reliable, professional, phone systems.
As I am sat here, typing this blog, I would like to try and understand the daily frustration you might have with your unreliable phone system, but unfortunately, I can’t! Once you have read this blog, you might understand why…
Regardless of your size, customers want to interact with you easily through their chosen channels, which is often likely to be over the phone to add that personal touch and it is crucial that your technological map is well routed. Having your customer in mind of course! There are various ways to communicate within this technical world, whether it be via email, social media, text messaging or by phone.
While clients are increasingly seeking communication through several methods, this does not imply the phone is outdated: you couldn’t be more wrong! Interacting via the phone is still a vital piece of your customer experience. Why would you not want that personal experience to get to know your client, colleague, or (let’s say a) salesperson, who you are communicating with? (Also remember, the nicer you are the better experience you will receive).
Have we shown you yet that your company phone system should continue to be a key component of your communications? So, is it time for a little refresh?
Continue reading to learn the three questions you should ask to evaluate whether it's time for change and if now is a good time to invest in a ‘Yealink’ business phone system from Kiwi and work with our lovely team! (Never a dull day, I must say).
Is your phone system more than 5 years old?
Are you getting the most our of your phone system maintainer? Are they supporting you the way you feel is worthwhile?
As I go onto to state within this blog, phone systems are crucial to you and your business. Day to day phone systems get used and your colleagues come across a certain way, this meaning you need a phone system that will show how great your business is.
Every year or 2 people upgrade their mobile phone to the latest upgrade… So, why is this any different? Features are changing all the time, updates are in place to make sure you’re getting the most out of your phone system, like a mobile, you wouldn’t dream of not being up to date with that, so make sure your office phone or you’re working from home, is the same! We will do what we can to make sure you are on the right route with your phone system to make sure your company is better!
Are you in control of your communications or are you on edge that your phone system may fail?
Don’t worry, we can help you!
The last few years have shown a great deal of change, whether this is not being able to go to your local supermarket, only being allowed to go out for an hour a day for a dog walk or working from home. With remote working being one of the most visible changes within day-to-day life, we are going to talk about how we can help. If you have been spending a lot of time working from home or you are starting to go out and about in the world again. Are dreading your work phone ringing due to uncertainty that it might drop off or whether it is just fit for purpose full stop? Then maybe it is time to have a rethink on whether your phone system is right for you.
Can your phone system handle high call volume?
If the answer is no… then is it time for a change.
Your company might be growing, or you might be at a point where you feel overwhelmed with the number of calls coming through, then why are you settling for an unreliable phone system, which can let you down at any minute? It seems silly to hold onto a phone system that delays or prevents growth within your business.
As we know your phone system can’t grow with your business BUT VoIP can! Additional users and DDI’s can be added with just a few clicks, ensuring that your phone system can grow at the same speed as your business. VoIP is easily scalable which you can’t get with a normal phone system. Kiwi will guide you through how to use the new trendy phone system.
Does your phone system lack in advanced features?
A phone system is self explanatory right? You pick up the phone, speak to the chosen person and put the phone down and if that works fine, then why upgrade?
Well…
There are many features which can take your business to the next level of communication, answer these next few questions in your head or with a colleague:
Who within your business answers customers calls? Do your calls route to different teams dependant on issue or type of call? Or do the calls just route to the next available person regardless?
Is there a queue time for your customers? If so, do they have to wait a long time for their call to be answered?
Is call quality an issue for you? Are you able to keep on top of this?
Do you still receive voicemails on your phone system? Or do you have another way around this?
If the questions above prove that you could work more effectively with a more advanced phone system, you need Kiwi. You could have features such as: Auto-Attendant, Call Routing, Call Recording, Voicemail to Email - just to name a few and these will improve the way you communicate! If these features are not what you are looking for, we have another system, a hybrid system which we will talk about in another blog.
On a scale of 1 to 10, how crucial is your phone system to your business?
If we were to answer this question, we would say 10… But this is not about us!
Ask yourself this: If your heating was to break in your house and it was -1 outside, you would do whatever you could to get it fixed, right? So why are you settling for a basic phone system? Or a crackly phone system? As I said at near the top of the blog (thanks for still being here if you’re reading this part!) customer service is everything to a business, it shows what you are like as a company, how efficient, professional, helpful, I could go on and on, so you get the jist. Your phone system should be at 10 on the scale of how crucial it is to your business, so why are you settling for the minimum?
Get in contact with us today to find out more! We are more than happy to guide you in the right direction… or alternatively, give us a call and you can see how advanced and clear our phone systems really are.
